Refund policy


Return and Refund Policy

Effective Date: September 23, 2026

At RoamMark, we believe every workspace begins with the right tools. Whether you are organizing important documents with our practical folders, creating a comfortable desk environment with our desk mats, or improving your workspace efficiency with cable management accessories, we are committed to providing products that bring convenience, organization, and reliability into your daily routine.

This Return and Refund Policy explains the terms and conditions regarding product returns, exchanges, and refunds for purchases made through https://www.roammark.shop/. This policy is designed to provide a clear and transparent shopping experience while protecting the rights of both our customers and our business under applicable laws of the State of Florida.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, accessories, manuals, and included materials.
  • The product must not show signs of damage, misuse, alteration, or excessive handling.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

We carefully inspect returned products to ensure they meet our return requirements. Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or product condition considerations, including:

  • Items that have been used, damaged, or altered after delivery.
  • Products returned without original packaging.
  • Clearance, final-sale, or specially marked promotional items.
  • Items that cannot be resold due to customer handling.

If you are unsure whether your item qualifies for return, please contact our customer service team before shipping the product back.

3. Return Process

To begin a return request:

  1. Contact our support team at [email protected].
  2. Provide your order number, customer name, product details, and reason for return.
  3. Wait for return approval and further instructions.
  4. Ship the approved return package to:

Return Address:
THE COMMERCIAL TRADE CENTER, LLC
5582 NW 79TH AVE
MIAMI, FL 33166
United States

Customers should not send products back before receiving return authorization.

4. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider or financial institution.
  • Original shipping charges, if applicable, may not be refundable unless the return is caused by an error on our part.

We aim to process approved refunds as efficiently as possible and keep customers informed throughout the process.

5. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product,
  • A defective item,
  • A product different from what you ordered,

please contact us within 7 days after delivery.

Please include:

  • Order number;
  • Description of the issue;
  • Photos or videos showing the problem.

After review, we may provide a replacement, refund, or another appropriate resolution.

6. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

If the replacement item is unavailable, we may provide a refund or another suitable solution.

7. Customer Responsibility

Customers are responsible for ensuring returned products are properly packaged to prevent damage during transportation.

Returns damaged during shipment due to insufficient packaging may not qualify for a refund.